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||For Immediate Release (February 4, 2005)
Mitchell and McCormick Launches Advanced Customer Portal Advanced CRM (Customer Relationship Management) System goes Live
(Stone Mountain, GA) Mitchell and McCormick (www.mitchellandmccormick.com), a leading supplier of modern information systems to human services agencies nationwide, is pleased to announce that is has launched its new Customer Portal and Customer Relationship Management System.
Mark Bennett, Executive Vice President of Mitchell and McCormick, said “We were looking for a way to better improve communications with our customers and have a complete Customer Relationship System in place to better server our customers. We found that solution with X1 Solutions (www.x1solutions.com) MSS/Portal, MSS/CRM, MSS/Website, MSS/Support, MSS/SFA, and MSS/Development. We spent third and fourth quarters of 2004 implementing the new system. The new system has automation built into it that we are excited to roll out to our customers. For example, the system automatically emails customers when they open a support incident and as the support incident moves through to completion it automatically emails status updates to the person whom opened the support incident. As well, it automatically will email internal Management for items that have been in the queue longer than our resolution goal timeframes. We believe the new system with all of its capabilities, sets Mitchell and McCormick apart as a Human Services software solution provider.”
Tom Power, Director of Sales and Marketing, said “ We were so impressed with the capabilities of the X1Solutions products, as well as their staff, we have partnered with X1 on several joint development projects as well as will be providing their solutions to our customers in the future”.
About X1 Solutions:
X1 Solutions (www.x1solutions.com) is an Atlanta, Georgia based company with customers worldwide. X1 focuses on bringing its customers fully integrated CRM (Customer Relationship Management) solutions. X1 Solutions products are based upon IBM and Microsoft based technologies.
About Mitchell and McCormick:
Mitchell & McCormick, Inc., a privately held company incorporated in the State of Georgia, has focused on providing software, systems and services for health and human services organizations since its
founding more than 26 years ago.
Visual HeathNet, Mitchell and McCormick’s software brand, is a fully integrated modern application suite built using non-proprietary toolsets for Public Health, Behavioral Health and Human Services Agencies. Visual HealthNet is in use in eleven states and at over 125 human services agencies.
For more information on Mitchell and McCormick and its complete line of products and services, please write us at:
2165 West Park Court, Suite G
Stone Mountain, GA 30087
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- Mitchell & McCormick Press Release - [approx 32 KB]